Feedeagle provides affordable social media management services as described on our website (www.feedeagle.com). By signing up for our services, you agree to have read and understood our terms & conditions.
1. Collaboration & Communication
1.1 – Service Delivery: Feedeagle strives to deliver high-quality social media content in a timely manner. Each client works with a dedicated account manager as their primary point of contact. A successful partnership relies on timely, honest, and detailed feedback. Approval of deliverables is considered final and no additional revisions are allowed after approval.
1.2 – Social Media Account Issues: Since we work with third-party social media platforms, we cannot control issues such as connection errors, disconnections, or password changes. However, we will do our best to resolve errors within our control. Please contact the support of each platform for issues outside of our control.
1.3 – Scheduling & Posting: You acknowledge that Feedeagle cannot schedule and post approved content until at least one platform has been connected to our service. If you are unable to connect your social media channels successfully, it does not warrant a refund, as we still create the actual content for you.
If connection issues cannot be resolved, you can download the posts and manually post them yourself. Feedeagle’s posting and scheduling is a free, value-add service, meaning no pro-rated refunds will be offered for issues related to this. We will, however, do our best to resolve any technical issues.
1.4 – Support: Due to our affordable pricing structure, we offer support and communication through our client dashboard and email only.
1.5 – Client Delays After Signup: Our service delivery begins as soon as you have signed up and completed the onboarding questionnaire. If you do not complete the onboarding questionnaire, it does not warrant a refund.
Your payment(s) will turn into credits you can use in the future whenever you want, and they will never expire. We will not adjust the billing date for delays caused by you. We will start creating the next batch of content as soon as the next charge is made, even if it is just a week after the first delivery was approved.
1.6 – Lack of Feedback or Approval: Once we send you the deliverables, we expect you to provide timely feedback or approval. If you delay this, causing time-sensitive posts to become outdated, we will not replace those posts with new ones.
If we do not receive feedback or approvals by the time your next month’s charge arrives, we will start creating the next month of content, so that we keep delivering what you paid for. If it has been more than 30 days since we sent you the posts for approval, you can no longer make any revision requests for that batch. As long as we have created and delivered your posts, we are fulfilling our Service as described.
1.7 – Respectful Communication: We maintain a professional environment and expect our clients to communicate respectfully. We reserve the right to cancel accounts of clients who engage in rude, impolite, or disrespectful behavior without warning. No refunds will be made in this case, with no exceptions.
1.8 – Best Practice: If you change your password, please inform us immediately. Monitor your accounts to ensure posts are being published successfully. Provide us with clear direction and feedback and communicate with us as you would with any team member.
We encourage open communication if you are not satisfied with the content. Our team is capable of creating various types of content based on your needs and preferences. Please provide detailed feedback so we can make necessary revisions rather than requesting cancellation immediately. By maintaining open and consistent communication, we can collaborate to create content that meets your expectations.
1.9 – Storage of Deliverables: We will store your deliverables for up to three months. After this period, it is your responsibility to save and store the content. We strongly recommend downloading all files within this time frame, as we cannot ensure their availability beyond the three-month period.
2. Refund Policy
By signing up, you accept our refund policy, acknowledging that all services are non-refundable.
This is due to the non-returnable nature of personalized, digital services and manual labor. We are not a full-service agency; we are an affordable social media content subscription that you can cancel month-to-month.
While we strive for your satisfaction, this is not a “only pay if you like it” service. You pay us for creative deliverables based on your brief, feedback, and revisions. We don’t guarantee satisfaction, marketing results, growth, or engagement, but we will implement your requested revisions.
No Refunds: We do not offer refunds for any reason, as our team dedicates time and effort to creating and managing custom content for our clients.
Connectivity Issues: You pay us for the creation of social media content. Posting and scheduling is a free, value-add service, meaning no refunds will be offered for any issues related to this. We will, however, do our best to resolve any technical issues.
Results & Performance: Content is just one part of the puzzle when it comes to business results. We don’t guarantee any specific results, as many factors are outside of our control. You are paying us for creative deliverables that our team creates based on your brief and feedback.
3. Feedeagle Obligations
3.1 – Feedeagle provides services according to our standard policies and procedures. We reserve the right to reject clients for any reason.
3.2 – Feedeagle’s rules, policies, and operating procedures may change at our discretion. This includes pricing and package inclusions.
4. Fees & Payment
4.1 – Fees for services are payable in full, in advance. A valid credit card must be on file for monthly payments. You authorize Feedeagle to charge your credit card for the fees listed on our website.
4.2 – Initial charges are paid in advance. Monthly management fees are due until the agreement is cancelled or modified. Unpaid charges result in service suspension until full payment is received. All payments are non-refundable.
4.3 – Except in the case of Feedeagle’s material breach, refunds are not issued. Fees are for time and work performed, not contingent on marketing results or the ability to connect accounts for scheduling and posting. Credits may be offered for mistakes on Feedeagle’s part.
4.4 – Cancellation can be done at any time through your client dashboard. Prorated refunds are not issued for early cancellations.
4.5 – Services will continue even if you do not respond to or approve content. Unapproved content will be automatically approved after one month. Clients are allowed up to two rounds of revisions per post.
4.6 – You should review your social media accounts regularly to ensure satisfaction with the posts delivered. Feedeagle is not responsible for editing or removing content posted over one week ago.
4.7 – You give us permission to showcase your company logo and social media content as examples of our work. Notify us in writing if you prefer we not use your social media in our marketing efforts.
5. Warranty Disclaimers
5.1 – Refund Policy: No refunds are available. Due to factors such as third-party platforms, disconnections, onboarding, and the month-to-month subscription model, all sales are final. If we fail to deliver the agreed-upon number of posts in a month, you agree to accept credit for those posts’ value. No performance, results, or quality guarantees are made by Feedeagle.
5.2 – Feedeagle disclaims all warranties related to this Agreement, the Services, or any materials or assistance provided, including but not limited to, warranties of merchantability, course of performance or dealing, trade practice, title, non-infringement, and fitness for a particular purpose.
6. Indemnity
6.1 – You indemnify Feedeagle and its affiliates from losses, costs, damages, liabilities, and expenses arising from any breach of this Agreement or claims regarding the use of any intellectual property. You assume liability for any assets provided and used in posts.
7. Social Media Account Issues
7.1 – You indemnify Feedeagle and its affiliates from losses, costs, damages, liabilities, and expenses arising from any issues with social media account suspensions, copyright issues, loss of access, deletion, or other third-party platform issues.
7.2 – You indemnify Feedeagle and its affiliates from any issues with content posted to your social media accounts that result in copyright infringement claims. You assume responsibility for approving the content posted.
8. Limitation of Liability
8.1 – Feedeagle is not liable for indirect, consequential, incidental, or special damages. Liability is limited to the amount paid for the previous one (1) month of services.
9. Miscellaneous
9.1 – This Agreement is the entire understanding between parties and can only be amended in writing. It is governed by applicable law, and disputes will be resolved in the appropriate jurisdiction. Invalid provisions will be severed with minimal impact.
10. Confidentiality Agreement (NDA)
10.1 – By agreeing to these terms, you acknowledge that in the course of our service provision, you may share confidential information with us, including business operations, client details, and proprietary data. We commit to using this information solely for the purpose of delivering our services to you and not for any other purpose.
We will take reasonable steps to ensure this information is kept secure and only shared with employees or subcontractors who need to know this information to provide our services and who are bound by similar confidentiality obligations.
Any information shared must not be publicly known, and we will not use or disclose it except as needed for service delivery or as required by law. This confidentiality commitment lasts for the duration of our service provision and extends for two years after its conclusion.
11. Credit Card Disputes
11.1 – Credit Card Disputes – Charges are presumed accurate unless disputed within 14 days. Disputes halt all credits and account work. Negotiation is preferred over disputes. We reserve the right to take appropriate action to recover payment in the event of unjustified disputes.
Contact us at hello@feedeagle.com if you have any questions or need clarification on these terms.