Last Updated: May 19, 2025
Feedeagle (“Feedeagle,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Feedeagle. This Privacy Policy applies to our website, www.feedeagle.com, and its associated subdomains (collectively, our “Service”). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
For the purposes of EU data protection laws (“Data Protection Law”), Feedeagle is data controller (i.e., the company who is responsible for, and controls the processing of, your personal data). Our data protection officer can be contacted by writing to hello@feedeagle.com (please include “DPO” in the subject line of the email).
1. What information do we collect and for what purpose?
The categories of information we collect can include:
- Information you provide to us directly. We may collect personal information, such as your name, phone number, location, payment information, business details, social media account credentials (with your permission), brand guidelines, target audience information, and email address when you register for our Service, sign up for our mailing list, or otherwise communicate with us. We may also collect any communications between you and Feedeagle and any other information you provide during the onboarding process or while using our services.
- Information we receive from third-party sites you connect to our Service. When you authorize Feedeagle to manage your social media accounts, we may obtain information from those platforms, which could include your name, profile information, post history, engagement metrics, and audience data. These services will authenticate your identity and provide you the option to share certain personal information with us. The information we receive from these third-party sites is dependent upon that third party’s policies and your privacy settings on that third-party site.
- Usage Information. We collect information about how you use our Service, including your IP address, browser type, device information, operating system, pages visited, and actions taken on our website.
We use this information to operate, maintain, and provide to you the features and functionality of the Service; personalize your experience; process payments; create and publish social media content on your behalf; track performance metrics; improve our Service and customer service; and communicate directly with you, such as to send you periodic email messages. We may also send you Service-related emails or messages (e.g., account verification, content approval requests, changes or updates to features of the Service, technical and security notices).
2. How we use cookies and other tracking technology to collect information
We, and our third-party partners, automatically collect certain types of usage information when you visit our Service, read our emails, or otherwise engage with us. We typically collect this information through a variety of tracking technologies, including cookies, web beacons, embedded scripts, and similar technology (collectively, “tracking technologies”).
We use or may use the data collected through tracking technologies to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information; (c) provide and monitor the effectiveness of our Service; (d) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our Service; (e) diagnose or fix technology problems; and (f) otherwise to plan for and enhance our Service.
If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Please note that doing so may negatively impact your experience using the Service, as some features and services on our Service may not work properly.
3. Legal basis for processing in the EU
In the EU, the purposes for which we process your personal data are:
- The provision of personal data by you may be necessary for the performance of any contractual relationship we have with you, such as providing social media management services;
- Where it is necessary for compliance with our legal obligations laid down by EU law;
- Where in our legitimate interests (provided these are not overridden by your interests and fundamental rights and freedoms) such as: a) to contact you and respond to your requests and inquiries; b) for business administration, including statistical analysis; c) to provide the Services to you, including creating and posting social media content on your behalf; d) for fraud prevention and detection; and e) to comply with applicable laws, regulations or codes of practices.
We may also process your personal data on the basis of your freely given, specific, informed and unambiguous consent. You should be aware that you are entitled under Data Protection Law to withdraw your consent where that has been given, at any time.
4. Sharing of your information
We may share your personal information in the instances described below:
- Service providers and third-party vendors that perform services on our behalf, as needed to carry out their work for us, which may include providing technical infrastructure, payment processing services, or analytical services.
- Social media platforms when you authorize us to manage your social media presence, which enables us to post content on your behalf and analyze the performance of your accounts.
- Other parties in connection with a company transaction, such as a merger, sale of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party, or in the event of a bankruptcy or related or similar proceedings; and
- Third parties as required by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Service or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of Feedeagle, our visitors, or others.
We may also share information with others in an aggregated or otherwise anonymized form that does not reasonably identify you directly as an individual.
5. Control over your information
Profile and Data Sharing Settings. You may update your account information and preferences by emailing us at hello@feedeagle.com.
How to control your communications preferences. You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of service-related communications (e.g., account verification, transactional communications, content approval requests, changes/updates to features of the Service, technical and security notices).
Modifying or deleting your information. If you have any questions about reviewing, modifying, or deleting your information, you can contact us directly at hello@feedeagle.com. We may not be able to modify or delete your information in all circumstances.
6. How we store and protect your information
Data storage and transfer: Your information collected through our website may be stored and processed in Denmark where Feedeagle is located, in the United States, or in any other country in which Feedeagle or its service providers maintain facilities. If you are in the European Union, Switzerland, or European Economic Areas, this may mean that your Personal Data will be stored in a jurisdiction that offers a level of protection that may, in certain instances, be less protective of your personal data than the jurisdiction you are typically resident in. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.
Keeping your information safe: We care about the security of your information and employ physical, administrative, and technological safeguards designed to preserve the integrity and security of all information collected through our Service. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. After a transaction, your private payment information is never kept on file. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
For individuals based in the EU or Switzerland, we store personal data for as long as necessary to fulfill the purposes for which we collect the data, except if required otherwise by law.
7. For residents in the EU and Switzerland
If you are located in the EU or Switzerland, you have the following rights in respect of your personal data that we hold:
a. Right of access. The right to obtain access to your personal data.
b. Right to rectification. The right to obtain rectification of your personal data without undue delay where that personal data is inaccurate or incomplete.
c. Right to erasure. The right to obtain the erasure of your personal data without undue delay in certain circumstances, such as where the personal data is no longer necessary in relation to the purposes for which it was collected or processed.
d. Right to restriction. The right to obtain the restriction of the processing undertaken by us on your personal data in certain circumstances, such as where the accuracy of the personal data is contested by you, for a period enabling us to verify the accuracy of that personal data.
e. Right to portability. The right to portability allows you to move, copy or transfer personal data easily from one organization to another.
f. Right to object. You have a right to object to processing based on legitimate interests and direct marketing.
If you wish to exercise one of these rights, please contact us using the contact details at the end of this Privacy Policy.
You also have the right to lodge a complaint to your local data protection authority. Further information about how to contact your local data protection authority is available at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
8. Children’s privacy
Feedeagle does not knowingly collect or solicit any information from anyone under the age of 13 on this Service. In the event that we learn that we have inadvertently collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from a child under 13, please contact us at hello@feedeagle.com.
9. Links to other web sites and services
The Service may contain links to and from third-party websites of our business partners, advertisers, and social media sites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. We strongly recommend that you read their privacy policies and terms and conditions of use to understand how they collect, use, and share information. We are not responsible for the privacy practices or the content on the websites of third-party sites.
10. How to contact us
If you have any questions about this Privacy Policy or the Service, please contact us at hello@feedeagle.com
11. Changes to our Privacy Policy
We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, so you should review this page periodically. When we change the policy in a material manner, we will let you know and update the ‘last update’ date at the top of this page. If you object to any changes, you may close your account. Continuing to use our Service after we publish changes to this Privacy Policy means that you are consenting to the changes.